Shipping Information
- Delivery Timeline: Orders are delivered within 20-35 days from the shipping date.Free shipping by sea
- Shipping Schedule: Orders ship within 5 days following the completion of production, excluding holidays.
- Production Duration: The production of orders takes 3-9 days, not including holidays.
- Fast Shipping Option: For expedited delivery, select the fast shipping option for a delivery timeline of 7-15 days. Visit our fast shipping section for more details.
- Shipping Fees: We offer complimentary sea shipping, though this does not cover remote areas.
Return Policy
At Valar Flower, we strive for your satisfaction! If there’s any way we can improve your experience, please reach out to us. Use the link below to initiate a return.
- FREE RETURNS
If your order hasn't been received:
- Orders are prepared with care and dedication within 48 hours of placement. You can request a free cancellation within this period. Post 48 hours, a refund of 80% is applicable, with 20% non-refundable.
If your order has been received:
- Returns are 100% free within 14 days if the order is either the wrong design or damaged, with shipping costs covered by Valar Flower. For all other returns, shipping costs are borne by the customer.
Custom Orders:
- The return policy does not apply to any custom orders that deviate from standard styles. Custom or modified orders are not eligible for return or exchange.
Responsibility for Return Shipping Fees:
- If the return is initiated by the customer, the customer is responsible for the return shipping fee, which depends on the chosen express company.
- If the return is due to an error on our part, resulting in damaged or incorrect items, Valar Flower will cover the return shipping fees.
We're here to ensure a seamless and satisfying shopping experience.
Inquiries: 2788888548@qq.com
Company: Valar Flower
Address: 106 Fengze East Road,NanSha District, Guangzhou, Guangdong 521000, China